Take an interactive tour and watch a video demo of Studio
Click through Studio yourself, then watch it in action to see how teams build, test, and route rules-based customer journeys without writing code.
In these demos:
- No-code flow building
See how teams build routing and IVR flows from more than 200 prebuilt actions on a drag-and-drop canvas.
- Safe testing and deployment
Learn how real-time validation, a secure preview sandbox, and separate development, test, and production environments catch issues before they reach customers.
- Intelligent routing
Discover how the routing engine combines skill, priority, proficiency, and preferred agent with AI-driven predictive routing to match each customer with the best available resource.
INSIDE THE DEMO
See what you’ll experience...
Studio handles the predictable side of customer engagement: IVR menus, compliance steps, mandated disclosures, and routing by skill or priority. Prebuilt actions, including virtual agents and agent assist, run on the same unified data layer as NiCE AI agents. Teams can choose a deterministic or agentic flow for each job and keep the same governance and control.
Launch changes faster
Update routing and IVR flows quickly with drag-and-drop design and prebuilt actions.
Deploy with confidence
Catch errors in testing so changes reach production without surprises for customers.
Keep full control
Run deterministic and agentic flows on one platform with the same governance and data.
Don’t take our word for it
NiCE Reviews
NOTE: While G2 lists first name and initial of last name, they do not list the company name, only company employee level (ie enterprise, mid-market, etc.). All the below reviews come from TrustRadius.