Eliminate delays, costs and risk with this pre-built integration that deploys in hours and scales as your business needs evolve.
Delivering Frictionless Experiences for the Contact Center and Beyond
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center—and beyond.
2020 Customer Experience (CX) Transformation Benchmark
2020 NICE CXone Customer Experience (CX) Transformation Benchmark, Business Wave surveyed over 1,000 global contact center decision-makers in UK, US, Australia and Canada. Findings show rapidly growing role of digital channels for customer interactions, increasing investments in digital channels, artificial intelligence, and contact center technology for seamless omnichannel experiences for customers.