Watch a demo of NiCE AI Agents for Self-Service
See how AI agents, powered by NiCE Cognigy, reason through each customer’s situation, act across live systems, and resolve complex requests in a single conversation.
In this demo:
- Reasoning in real time
See how an AI agent weighs several factors at once to decide what a customer qualifies for as conditions change.
- Visual options mid-call
Watch the agent send options to the customer’s phone during a voice call, so the customer can choose with a tap.
- Full resolution, no transfer
Learn how the agent completes every task across multiple live systems, including a proactive offer.
INSIDE THE DEMO
See what you’ll experience...
NiCE AI Agents for Self-Service combine live data from multiple systems with customer context, such as loyalty status and policy rules, to make decisions as the context changes. They answer questions, take action, and update every related record in one conversation. Customers get complete answers faster, and live agents stay free for the work that needs them.
Contain complex requests
Handle multi-step requests in one conversation, with no transfer to a live agent.
Personalize every decision
Apply each customer’s status, policies, and history to reach the right outcome.
Reduce customer effort
Let customers review and confirm options on their phone without leaving the call.
Don’t take our word for it
NiCE Reviews
NOTE: While G2 lists first name and initial of last name, they do not list the company name, only company employee level (ie enterprise, mid-market, etc.). All the below reviews come from TrustRadius.