Watch a 2-minute demo of NiCE AI Agents for Proactive Engagement
See how AI agents spot customer issues early, reach out first with the full picture, and resolve them before they turn into complaints.
In this demo:
- Outreach before the complaint
See how an AI agent detects a problem the customer hasn’t noticed yet and opens with the most urgent issue.
- Memory-driven resolution
Watch the agent apply a known preference and complete several related fixes, including one with a third-party partner, in a single conversation.
- Governed human handoff
Learn how approval thresholds send higher-value requests to a person, with the full context passed along.
INSIDE THE DEMO
See what you’ll experience...
NiCE AI Agents for Proactive Engagement monitor customer data for issues and act on them early. Experience Memory gives each agent the customer’s history and preferences, so every outreach is specific to that person. Business rules set what the agent resolves on its own and when a person must approve. Customers face fewer surprises, and live agents spend their time where it counts.
Prevent complaints
Resolve issues before customers notice them, so problems never become complaints.
Reduce customer effort
Complete routine fixes without customers having to ask, call, or repeat themselves.
Focus your people
Send live agents only the requests that need human judgment, with full context attached.
Don’t take our word for it
NiCE Reviews
NOTE: While G2 lists first name and initial of last name, they do not list the company name, only company employee level (ie enterprise, mid-market, etc.). All the below reviews come from TrustRadius.