Now in its eighteenth year, PSAPs’ Finest Award recognizes vital emergency communications professionals in every role

Hoboken, N.J., January 4, 2023 – NICE (Nasdaq: NICE) today announced that it has opened nominations for the 2023 PSAPs' Finest Awards, an annual recognition program for emergency communications (ECC) professionals. Awards are presented each year in the following categories: Lifetime Achievement, Above & Beyond, Communications Center Director/Manager, Line Supervisor, Technician, Trainer, Telecommunicator, Innovator, and PSAP of the Year.

Since its inception, NICE’s PSAPs’ Finest Awards has recognized hundreds of dedicated emergency communications professionals. The program is open to all PSAPs, whether or not they are customers of NICE. Nominations can be submitted through an online process via the PSAPs' Finest website. An independent judging panel reviews and rates each nomination based on the individual’s or team’s contributions to their agencies and communities.

Chris Wooten, Executive Vice President, NICE, said, “Emergency communications requires a special kind of dedication. When the rest of the world is off for the holiday or long weekend, emergency communications professionals are always working the front lines of 911, or working hard to implement the technology that makes emergency communications work, behind the scenes. The PSAPs’ Finest Awards is our way of paying tribute to these special individuals, who tirelessly strive to improve emergency communications and response, and are always there for citizens in their moments of need.”

The PSAPs’ Finest Awards program relies on a volunteer judging panel of representatives from the emergency communications industry. This year’s honorary judging panel includes: Karen Sutherland, RPL, Communications Manager, Scottsdale Police Department (Scottsdale, AZ); Timothy Buchfeller, Communications Supervisor/TLO, Riverside Sheriffs Dept. Communications Bureau (Riverside, CA); Eileen Clougherty, Assistant Superintendent Fire Alarm, Boston Fire Department, (Boston, MA); Hannah Ceaser, Communications Manager, CMCP/Police Department, City of Rowlett (Rowlett, TX); Michelle Potts, Communications Technology Manager, Chandler Police Department Emergency Communications Center (Chandler, AZ); Freya Arocha, Police Communications Coordinator, Miami-Dade Police Department (Doral, FL); and Tracy Klingbyle, ENP, Supervisor, 911 Communications, Windsor Police Service (Windsor, Ontario, Canada).

To submit a nomination for any of the PSAPs' Finest Awards categories or to read about previous winners, please visit the PSAPs' Finest website. Nominations can be submitted online through June 1, 2023.

Questions regarding the 2023 PSAPs' Finest Awards can be directed to

NICE Public Safety & Justice
With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court.

About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction.

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