Press Release

• AI ARR reached $392 million, increasing 46% year over year
• NiCE raises full-year 2026 EPS guidance
• NiCE to streamline its operating model and drive greater efficiency by leveraging AI, reducing workforce by approximately 5%

Hoboken, New Jersey, November 4, 2026 - NiCE (NASDAQ: NICE) today announced results for the third quarter ended September 30, 2026, as compared to the corresponding period of the previous year.

Third Quarter 2026 Financial Highlights

*Third-quarter 2026 total revenue and cloud revenue would have increased 9.4% and 12.2%, respectively, excluding an atypical $10 million customer credit, of which approximately $9 million was recorded against non-CXone cloud revenue.

“In the third quarter, we delivered total revenue and non-GAAP EPS above the high end of our guidance ranges, while continuing to advance our position in the rapidly evolving CX AI market,” said Scott Russell, CEO of NiCE. “We saw strong performance in several important areas of our business, including international markets, where revenue increased 33% year over year and AI ARR increased 46% to $392 million reaching 16% of cloud revenue. Additionally, today we announced a plan to further leverage AI to execute with greater speed and efficiency while focusing on our areas of greatest opportunity.”

Mr. Russell continued, “We are still in the early stages of a significant growth opportunity in customer experience. Personal AI agents have the potential to multiply customer interactions at an unprecedented scale, increasing the importance of a unified CX AI platform that can orchestrate every experience across human and AI. NiCE has the platform, strategy and customer relationships to lead this next phase of CX AI. Together with the actions we're taking to streamline the business, these advantages give me confidence in our ability to deliver sustainable, long-term value for our shareholders.”

GAAP Financial Highlights for the Third Quarter Ended September 30:

Revenues:
Third quarter 2026 total revenues increased 8.0% year over year to $790.7 million compared to $732.0 million for the third quarter of 2025.

Gross Profit:
Third quarter 2026 gross profit was $493.2 million compared to $489.1 million for the third quarter of 2025. Third quarter 2026 gross margin was 62.4% compared to 66.8% for the third quarter of 2025.

Operating Income:
Third quarter 2026 operating income was $120.6 million compared to $160.8 million for the third quarter of 2025.
Third quarter 2026 operating margin was 15.3% compared to 22.0% for the third quarter of 2025.

Net Income:
Third quarter 2026 net income was $95.1 million compared to $144.9 million for the third quarter of 2025.
Third quarter 2026 net income margin was 12.0% compared to 19.8% for the third quarter of 2025.

Fully Diluted Earnings Per Share:
Fully diluted earnings per share for the third quarter of 2026 was $1.60 compared to $2.29 in the third quarter of 2025.

Cash Flow and Cash Balance:
Third quarter 2026 operating cash flow was $97.7 million. In the third quarter of 2026, $72.2 million was used for share repurchases. As of September 30, 2026, total cash and cash equivalents, and short-term investments were $350.9 million, with no outstanding debt.

Non-GAAP Financial Highlights for the Third Quarter Ended September 30:

Revenues:
Third quarter 2026 non-GAAP total revenues increased 8.0% year over year to $790.7 million compared to $732.0 million for the third quarter of 2025.

Gross Profit:
Third quarter 2026 non-GAAP gross profit was $526.2 million compared to $511.6 million for the third quarter of 2025.
Third quarter 2026 non-GAAP gross margin was 66.5% compared to 69.9% for the third quarter of 2025.

Operating Income:
Third quarter 2026 non-GAAP operating income was $213.8 million compared to $230.9 million for the third quarter of 2025.
Third quarter 2026 non-GAAP operating margin was 27.0% compared to 31.5% for the third quarter of 2025.

Net Income:
Third quarter 2026 non-GAAP net income was $168.2 million compared to $200.8 million for the third quarter of 2025.
Third quarter 2026 non-GAAP net income margin totaled 21.3% compared to 27.4% for the third quarter of 2025.

Fully Diluted Earnings Per Share:
Third quarter 2026 non-GAAP fully diluted earnings per share was $2.84 compared to $3.18 for the third quarter of 2025.

Restructuring Plan

NiCE is streamlining its organization, reducing management layers and simplifying decision-making, while strengthening its partner-led go-to-market and delivery capabilities. As part of this effort, NiCE expects to reduce its global workforce by approximately 5%. These actions will drive greater efficiency across the business while enabling continued investment in key growth priorities, including CX AI innovation, customer delivery and go-to-market capabilities.

NiCE expects to record pre-tax restructuring charges of approximately $15–20 million, primarily in the fourth quarter of 2026. These charges will be excluded from non-GAAP results.

Full Year 2026 Guidance:

Full-year 2026 non-GAAP total revenues are reiterated and expected to be in a range of $3,170 million to $3,190 million, representing 8.0% year-over-year growth at the midpoint.

We are raising full-year 2026 non-GAAP fully diluted earnings per share which is now expected to be in a range of $11.12 to $11.32.

The above full-year 2026 guidance includes the expectation of approximately 12% year-over-year growth in cloud revenue.

Quarterly Results Conference Call

NiCE management will host its earnings conference call today, November 4, 2026, at 8:30 AM ET, 13:30 GMT, 15:30 Israel, to discuss the results and the company's outlook. A live webcast and replay will be available on the Investor Relations page of the Company’s website. To access, please register by clicking here: https://www.nice.com/company/investors/ir-events.

Explanation of Non-GAAP measures

Non-GAAP financial measures are included in this press release. Non-GAAP financial measures consist of GAAP financial measures adjusted to exclude share-based compensation, amortization of acquired intangible assets, acquisition and divestiture related expenses, gains on intercompany foreign currency transactions, amortization of deferred financing costs, amortization of discount on debt, the tax effect of the Non-GAAP adjustments, and the tax rate impact resulting from the non-U.S. intercompany transaction.

The Company believes that these Non-GAAP financial measures, used in conjunction with the corresponding GAAP measures, provide investors with useful supplemental information about the ongoing financial performance of our business. Our management regularly uses our supplemental Non-GAAP financial measures internally to understand, manage and evaluate our business and to make financial, strategic and operating decisions. These Non-GAAP measures are among the primary factors management uses in planning for and forecasting future periods. Our Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with our consolidated financial statements prepared in accordance with GAAP. These Non-GAAP financial measures may differ materially from the Non-GAAP financial measures used by other companies. Reconciliation between results on a GAAP and Non-GAAP basis is provided in a table immediately following the Consolidated Statements of Income. The Company provides guidance only on a Non-GAAP basis. A reconciliation of guidance from a GAAP to Non-GAAP basis is not available due to the unpredictability and uncertainty associated with future events that would be reported in GAAP results and would require adjustments between GAAP and Non-GAAP financial measures, including the impact of future possible business acquisitions. Accordingly, a reconciliation of the guidance based on Non-GAAP financial measures to corresponding GAAP financial measures for future periods is not available without unreasonable effort.

About NiCE 
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Investor Relations Contact
Ryan Gilligan, +1-551-417-2531, ir@nice.com, ET
Omri Arens, +972 3 763-0127, ir@nice.com, CET

Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Trademark Note: NiCE and the NiCE logo are trademarks or registered trademarks of NICE. All other marks are trademarks of their respective owners. For a full list of NiCE trademarks, please see: http://www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, forward-looking statements may be identified by words such as “believe”, “expect”, “seek”, “may”, “will”, “intend”, “should”, “project”, “anticipate”, “plan”, and similar expressions. Forward-looking statements are based on the current beliefs, expectations and assumptions of the Company’s management regarding the future of the Company’s business, performance, future plans and strategies, projections, anticipated events and trends, the economic environment, and other future conditions. Examples of forward-looking statements include guidance regarding the Company’s revenue and earnings and the growth of our cloud, analytics and artificial intelligence business.

Forward looking statements are inherently subject to significant uncertainties, contingencies, and risks, including, economic, competitive and other factors, which are difficult to predict and many of which are beyond the control of management. The Company cautions that these statements are not guarantees of future performance, and investors should not place undue reliance on them. There are or will be important known and unknown factors and uncertainties that could cause actual results to differ materially from those expressed or implied in the forward-looking statements.  These factors, include, but are not limited to, risks associated with changes in economic and business conditions, competition, successful execution of the Company’s growth strategy, success and growth of the Company’s cloud Software-as-a-Service business, difficulties in making additional acquisitions or effectively integrating acquired operations, products, technologies and personnel, the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners, rapid changes in technology and market requirements, the implementation of AI capabilities in certain products and services; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications, loss of market share, cyber security attacks or other security incidents, privacy concerns and legislation impacting the Company’s business, changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy, our ability to recruit and retain qualified personnel, the effect of newly enacted or modified laws, regulation or standards on the Company and our products, and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”).

You are encouraged to carefully review the section entitled “Risk Factors” in our latest Annual Report on Form 20-F and our other filings with the SEC for additional information regarding these and other factors and uncertainties that could affect our future performance. The forward-looking statements contained in this press release speak only as of the date hereof, and the Company undertakes no obligation to update or revise them, whether as a result of new information, future developments or otherwise, except as required by law.