Take an interactive tour of Supervisor Workspace
Explore Supervisor Workspace through a self-guided, click-through demo and see how supervisors monitor, coach, and rebalance their teams in real time from one workspace.
In this interactive demo:
- Live view of the floor
Explore how Live Monitoring shows channel activity, queued contacts, and SLAs in customizable widgets.
- Reskill in a few clicks
See how supervisors assign skills, change proficiencies, and manage agent states from one screen.
- Coach in the moment
Learn how supervisors monitor screens, coach, join, or take over live voice and digital contacts.
INSIDE THE DEMO
See what you’ll experience...
Supervisor Workspace gives supervisors a dedicated workspace to manage people and performance in real time. Customizable alerts flag CX risks before they grow. Activity logs and call playback reveal performance gaps, and ad-hoc quality evaluations turn live monitoring into timely feedback. Supervisors spend less time scanning queues and more time acting where they’re needed most.
Protect service levels
Spot queue and SLA risks early and rebalance skills fast.
Improve agent performance
Give feedback while it’s still relevant, during or right after the contact.
Act on real-time data
Make informed staffing and coaching decisions as conditions change.
Don’t take our word for it
NiCE Reviews
NOTE: While G2 lists first name and initial of last name, they do not list the company name, only company employee level (ie enterprise, mid-market, etc.). All the below reviews come from TrustRadius.