AWS Marketplace: NiCE
Discover NiCE solutions on the AWS Marketplace to consolidate billing, take advantage of AWS consumption reduction and more
NiCE and Amazon Web Services
NiCE and AWS: Bringing cloud and AI expertise together for accelerated innovation
Today’s enterprises are under pressure to modernize, scale automation, and drive measurable outcomes—but are often limited by disconnected systems, inconsistent AI performance, and deployment bottlenecks. NiCE and AWS solve those challenges by delivering pre-integrated, enterprise-ready AI capabilities through CXone Mpower, powered by AWS's leading infrastructure and generative AI services.Leveraging CXone Mpower and the Amazon Nova family of large language models (LLMs) and services such as Amazon Bedrock, Amazon Q, and Amazon SageMaker, this relationship is driving automation at scale, accelerating time-to-value, and delivering measurable impact across the front, middle, and back office.
Empower global teams with AI augmentation
CXone Mpower Copilot delivers real-time, AI-powered guidance and task support for agents, supervisors and leaders. AWS enhances this capability with globally distributed infrastructure, allowing fast, scalable deployment with low latency and high availability anywhere in the world.Drive end-to-end enterprise automation with intelligent orchestration
CXone Mpower Orchestrator automates workflows across the front, middle, and back office. By integrating with Amazon Q Business, Orchestrator connects a wider range of systems, applications, and data allowing seamless, personalized and unified customer journeys.Simplify AI agent creation with content-aware automation
CXone Mpower Agents generate intelligent AI agents instantly, no code or prompts required—tailored to each business’s needs. With Amazon Q index, agents act on the most current policies, product info, and case history to ensure accurate, compliant outcomes.Additional Resources:
NiCE and AWS Connect
NiCE’s market-leading Customer Engagement solutions integrate seamlessly with the Amazon Connect cloud-based contact center, providing Amazon Connect organizations with a host of scalable and robust solutions to perfect customer experience, prevent fraud and identity theft, and boost productivity.
NiCE WMP Migrations ebook
Migrating to the cloud with NiCE and AWS.
NiCE CXone Mpower WEM and AWS
Maximize your Amazon Connect investment with CXone Mpower WEM.