NiCE and Amazon Web Services

NiCE and AWS: Bringing cloud and AI expertise together for accelerated innovation

Today’s enterprises are under pressure to modernize, scale automation, and drive measurable outcomes—but are often limited by disconnected systems, inconsistent AI performance, and deployment bottlenecks. NiCE and AWS solve those challenges by delivering pre-integrated, enterprise-ready AI capabilities through CXone Mpower, powered by AWS's leading infrastructure and generative AI services.

Leveraging CXone Mpower and the Amazon Nova family of large language models (LLMs) and services such as Amazon Bedrock, Amazon Q, and Amazon SageMaker, this relationship is driving automation at scale, accelerating time-to-value, and delivering measurable impact across the front, middle, and back office.

Empower global teams with AI augmentation

CXone Mpower Copilot delivers real-time, AI-powered guidance and task support for agents, supervisors and leaders. AWS enhances this capability with globally distributed infrastructure, allowing fast, scalable deployment with low latency and high availability anywhere in the world.

Drive end-to-end enterprise automation with intelligent orchestration

CXone Mpower Orchestrator automates workflows across the front, middle, and back office. By integrating with Amazon Q Business, Orchestrator connects a wider range of systems, applications, and data allowing seamless, personalized and unified customer journeys.

Simplify AI agent creation with content-aware automation

CXone Mpower Agents generate intelligent AI agents instantly, no code or prompts required—tailored to each business’s needs. With Amazon Q index, agents act on the most current policies, product info, and case history to ensure accurate, compliant outcomes.

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