General Customer Experience & Contact Center FAQs

What is the difference between PCI Level I and Level II and how does that apply to CXone?

PCI Level I is the highest security certification required for businesses processing over 6 million transactions annually. PCI Level II applies to organizations handling 1 to 6 million transactions per year. NiCE CXone meets PCI Level I standards, ensuring the strictest security and compliance for contact centers managing sensitive payment data.

Why is PCI Level I important for CXone users?

With PCI Level I compliance, CXone provides enterprise-grade security that protects customer payment information and reduces the risk of data breaches.

How does PCI compliance benefit customers?

PCI-compliant platforms build trust by safeguarding sensitive financial data and meeting industry and regulatory standards.

How does CXone maintain PCI compliance?

CXone uses encrypted data handling, secure authentication protocols, and regular audits to ensure compliance with PCI DSS Level I requirements.

Learn more about CX security and compliance

General Customer Experience & Contact Center FAQs