General Customer Experience & Contact Center FAQs

The cloud refers to servers accessed over the internet that are used to store, manage, and process data, eliminating the need for on-premises infrastructure.

How does the cloud work?

Cloud providers host and maintain servers in secure data centers, allowing businesses and users to access resources, applications, and data remotely via the internet.

What are the benefits of the cloud?

• Scalability: Quickly adjust resources based on demand
• Cost efficiency: Reduce expenses on hardware and maintenance
• Accessibility: Access data and applications from anywhere
• Security: Benefit from enterprise-grade protections and compliance standards

How does AI leverage the cloud?

AI systems use the cloud to process vast amounts of data efficiently, enabling faster model training, advanced analytics, and real-time insights.

How does this create a NiCE world?

In a NiCE world, cloud solutions provide the agility and power to deliver smarter, scalable customer experiences that evolve with business needs.

Create a connected world, where cloud technology powers intelligent CX.

See how it works in action

• Watch the demo
• Speak with an expert
• Explore the full solution
• Learn more about our AI platform
  
  

General Customer Experience & Contact Center FAQs