What is Quality of Service (QoS) in networking and do you guarantee it?
Quality of Service (QoS) is a networking feature that prioritizes voice and video traffic to ensure clear, uninterrupted communications. NiCE CXone Mpower supports QoS configurations to optimize performance and reliability for real-time interactions.
Does NiCE guarantee QoS?
While QoS settings depend on your network infrastructure, CXone Mpower provides configuration tools and guidance to help maintain high-quality service delivery and minimize disruptions.
Why is QoS important for CX?
By prioritizing critical communication traffic, QoS ensures a stable, high-quality experience for both agents and customers during live interactions.
