General Customer Experience & Contact Center FAQs

How does CXone Mpower ensure Business Continuity/Disaster Recovery?

CXone Mpower ensures uninterrupted operations with built-in cloud redundancy, automatic failover, and geographically distributed data centers.

What disaster recovery measures are included?

The platform uses automated failover systems, regular backups, and recovery protocols to minimize downtime during unexpected events.

How secure is CXone Mpower during outages?

CXone Mpower maintains enterprise-grade security with encrypted data, compliance certifications, and continuous monitoring even during failover.

What makes CXone Mpower different from on-premises solutions?

As a cloud-native platform, CXone Mpower eliminates single points of failure common in on-premises systems while offering scalability and resilience.

Who benefits most from CXone Mpower's resiliency features?

Organizations in regulated industries or high-volume contact centers gain the most value from CXone Mpower’s always-on infrastructure.

See how it works in action

General Customer Experience & Contact Center FAQs