AI Customer Service & Agentic AI: FAQs

Is Agentic AI explainable and auditable?

Yes, responsible Agentic AI includes logging and traceability to explain decisions and support compliance. NiCE Agentic AI is built to provide full transparency and accountability, ensuring every action is documented and auditable.

How does Agentic AI ensure explainability?

NiCE Agentic AI delivers:

  • Detailed decision logs: Recording each step in AI-driven workflows
  • Traceable actions: Linking decisions to underlying data and context
  • Compliance-ready reporting: Generating records that meet regulatory requirements
  • Clear audit trails: Enabling reviews for governance and risk management

Why is explainability important?

Explainable AI builds trust by showing how and why decisions are made, while supporting internal audits, regulatory reviews, and corporate governance.

How does this support compliance?

By maintaining transparent logs, NiCE Agentic AI aligns with industry standards such as GDPR, HIPAA, and PCI, making it suitable for regulated sectors like finance and healthcare.

How does this create a NiCE world?

In a NiCE world, Agentic AI operates with openness and control, giving businesses confidence in automated decisions while meeting strict compliance requirements.

Create a transparent world, where AI decisions are explainable, auditable, and trusted.

See how it works in action

AI Customer Service & Agentic AI: FAQs