​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Sales Performance Manage​ment​

Take ownership over sales ​performance

Optimize your sales performance end to end - incentive compensation management​, territory and quota management, coaching, and detailed sales performance analysis. Manage the entire sales compensation cycle to ensure you maximize sales teams and channel performance to align sales behavior with organizational goals.

Territory management

Streamline territory and credit assignments by assigning the right reps, to the right areas, with the right quotas​​. Define multiple territory assignments and hierarchies, set up crediting rules, manage exceptions, and easily handle the unavoidable, ongoing stream of changes. Accurately analyze sales data based on territory distribution at any level of granularity, taking advantage of the full integration with incentive and quota management.  ​​

Quota management

Model and set optimized quotas​ to directly impact sales results. Begin with analyzing historical quota data in the Sales Incentive Management module for a more fact-based approach.  Tailor your quota setting with: top-down and bottom-up planning; iterative approvals up and down the sales management chain; and quota variance analysis, letting you drill down all the way to individual quotas. No matter the detail involved, NICE ICM keeps a full audit trail of your quota setting process.

Coaching and sales effectiveness

To manage your sales talent and promote the desired behavior, NICE ICM lets you track top performers, identify sales reps who require coaching, build a best practices library, and assign individualized improvement tasks to be tracked and monitored. You can then link coaching KPIs to any MBO-based incentive plan.

Performance dashboards

Are your compensation plans aligned with your organizational goals? Are all team members performing as expected? Our detailed performance dashboards enable you to analyze performance based on near-real-time data, so you can quickly adjust your strategy, build smarter plans and continuously improve sales performance. 

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