​​​​​​​​​​​​​​​​​​​​​​​​​​Cloud ICM​

​Focus on ICM. We’ll handle the rest. 

Using our cloud-based platform, we deliver state-of-the-art hosted ICM functionality, reducing the burden on your IT team. 
  • Agility - Our Cloud ICM solution automatically adapts, adds or changes capacity and resources as needed, for hassle-free updates.
  • Performance and scalability - Using in-memory grid architecture​ , our cloud solution provides the speed and performance to support any size organization and transaction volume.
  • Cost-Effectiveness - Reduce upfront capital expenditures on deployment and slash the cost of ongoing maintenance and upgrades.

Recognized cloud expertise 

NICE cloud services have been the leading low-cost, reliable solution in over 100 global deployments, for some of the world’s most recognized brands. Our Workforce Optimization cloud solutions received the 2013 TMC Cloud Computing Excellence Award. We bring all of this wide-ranging experience and accumulated best practices to bear in your Cloud ICM solution.​

Securing your content

With secure off-site storage, your sensitive sales and customer information is fully protected. NICE datacenters are SSAE 16 Type 2 certified, ISO/IEC 27002 and PCI compliant, and adhere to other global standards. 

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