Adaptive analytics have a vast array of uses, ensuring that high-level business strategies are implemented on the ground in a way that draws out the very best in each employee.
Using Adaptive NPM to Meet Your Business Goals: A Strategic Sampling we take a look at some high-impact applications of Adaptive NICE Performance Management (NPM) solutions, who they affect in the contact center, and how they help achieve different contact center priorities.
- Reducing attrition with employee engagement
- Employee development optimization in a dynamic environment
- Operationalizing analytics data with actionable insights
- Rapid supervisor onboarding and guidance
- Mobilizing and coaching for agile business initiatives and KPIs
For details on these NICE adaptive technology use cases, click here for the full report:
Using Adaptive NPM to Meet Your Business Goals: A Strategic Sampling.