Using Adaptive NPM to Meet Business Goals

Adaptive analytics have a vast array of uses, ensuring that high-level business strategies are implemented on the ground in a way that draws out the very best in each employee.

In Using Adaptive NPM to Meet Your Business Goals: A Strategic Sampling we take a look at some high-impact applications of Adaptive NICE Performance Management (NPM) solutions, who they affect in the contact center, and how they help achieve different contact center priorities.

  • Reducing attrition with employee engagement
  • Employee development optimization in a dynamic environment
  • Operationalizing analytics data with actionable insights
  • Rapid supervisor onboarding and guidance
  • Mobilizing and coaching for agile business initiatives and KPIs

For details on these NICE adaptive technology use cases, click here for the full report: Using Adaptive NPM to Meet Your Business Goals: A Strategic Sampling.