Custom ChatGPTs, Chrome browser extensions, and other community-developed “add-ons” (collectively, “Add-Ons”) are provided by NICE solely for informational and exploratory purposes. These Add-Ons are intended to assist in troubleshooting general issues by generating responses derived from publicly available data. They are not part of NICE’s official service offerings and are independent of any NICE-supported systems, products, or customer environments.
1. AI-Generated Content
Some Add-Ons (such as Custom ChatGPTs) generate responses using artificial intelligence powered by OpenAI’s ChatGPT platform. These outputs may contain errors, outdated information, or misinterpretations. They are not guaranteed to be accurate or comprehensive, and users should independently verify any results before relying on them.
2. Not Official Advice or Support
The content provided through these Add-Ons does not constitute legal, operational, technical, or professional advice from NICE, nor should it be considered a substitute for formal support or consultation. For critical or business-impacting issues, please contact your NICE representative or access official NICE support channels.
3. Independent from NICE Products and Services
These Add-Ons are not integrated with or officially supported by any NICE product or service. Use of an Add-On does not constitute use of a NICE service, nor does it grant any rights or warranties related to NICE’s commercial offerings. They do not interact with NICE’s internal systems, infrastructure, or customer data.
4. Public Data Only / No NICE Access
All content and functionality provided through Add-Ons are based solely on publicly available data and individual input into the Add-On. NICE does not collect, access, or store any information you provide while using these tools. Add-Ons operate either within the Chrome browser, OpenAI's ChatGPT environment, or similarly public platforms, none of which are linked to NICE’s internal networks.
5. Use at Your Own Risk
You assume all risks associated with your use of any Add-On. NICE makes no representations, guarantees, or commitments regarding the accuracy, relevance, completeness, or applicability of any outputs to your specific situation. All use is entirely at your discretion and risk.
6. Data Privacy
Do not input confidential, proprietary, regulated, or personally identifiable information (PII) into these Add-Ons. Your use is governed by the privacy policies and terms of the third-party platforms involved (e.g., OpenAI, Google). NICE does not monitor, access, or control data entered into these tools.
7. No Warranties
These Add-Ons are provided “as is” without warranties of any kind, express or implied. This includes (but is not limited to) warranties of accuracy, reliability, merchantability, fitness for a particular purpose, or non-infringement. NICE expressly disclaims all such warranties.
8. Agreement to Terms
By using any Add-On, you acknowledge and agree to the terms of this disclaimer. Continued use signifies your understanding and acceptance of the limitations described herein.
