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Transforming customer experiences

How to Create and Manage an Automated Quality Process

Lauren Maschio
August 2, 2021

A growing number of organizations are turning to AI analytics-enabled quality to deliver increased speed to insight and fully align quality programs with their most critical business initiatives. At our recent Interactions Live conference, we talked with current NiCE customers to hear how they were able to successfully implement an automated quality program – and what other organizations should consider if they do the same.

2 quick wins for digital customer experience transformation

2 Quick wins for digital customer experience transformation

Chris Bauserman
July 27, 2021

For more information about modern call center design, download “The state of contact center transformation in the new digital world.” It includes insightful information that can inform your digital transformation strategy. Or, if you’re ready to transform your customer experience and build relationships that last, speak to one of our digital experts to help get you started.