Visual digital interactions – Capture the complete customer intention

According to analysts, real-time visual communications can provide a richer and more personalized experience in specific industries such as financial services, telecommunications and healthcare. In these verticals, video-enabled contact centers allow organizations to extend their geographic reach and agent availability without having to add customer service personnel.

NICE Contact Center Video Recording solution enables organizations to continuously monitor agent performance, provide additional coaching as needed, and maintain a single standard of performance across the operation. 





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