NiCE World 2026: How partners help enterprises scale AI in CX

The source of 70% of net-new enterprise logos. A 38% boost in contract revenue. 2,300 technical certifications. This is the impact of the NiCE partner ecosystem, and it’s only the beginning.

Over the past year, we’ve made a commitment to — and an investment in — building a robust global partner ecosystem. NiCE knows partnerships are a force-multiplier to: Reach more customers across the globe, accelerate large deployments, and scale AI-powered automation more quickly.

That’s exactly why partners are one of the top priorities in our 2026 growth strategy.

After spending much of my career building and scaling partner ecosystems, I was excited to join NiCE as Chief Partner Officer earlier this year with the goal of growing and scaling our ecosystem.

And I’m proud of the progress we’ve already made:

• More scale. From GSIs and regional sales and services partners, to BPOs and tech alliances, our partners are serving over 10,000 joint customers around the world.
• More skills. We’re training partners quickly on our AI solutions, and in the last six months alone, partners have achieved 600+ sales and 1,000+ technical certifications on NiCE AI.
• Bigger deals. We’re winning with partners across all industries — financial services, healthcare, energy, technology, telco, travel and government — resulting in partners driving 38% YoY total contract value (TCV), and nearly 60% of our NiCE total TCV in the last 12 months.

Here’s a view into that progress, what’s next, and what you can learn more about at our annual conference next week in Orlando at NiCE World 2026.

Expanding and growing our partnerships

AI-enabled CX depends on having the right expertise in the right place at the right time.

Every customer transformation is different, shaped by industry needs, data environments, operational complexity, and business goals. To give our customers options and truly differentiated expertise, we’re deepening relationships across partner types.

• Global systems integrators (GSIs): As we’ve engaged closely with the world’s largest GSIs — Accenture, Capgemini, Cognizant, Deloitte, IBM, NTT, PwC and TTEC — we’re all reaping the benefits. GSIs have seen their NiCE business take off, growing 359% in the last year. And they now produce 14% of our annual contract value (ACV), up from 4% the year prior.
• Business process outsourcing (BPOs): We’re turning long-time global customers — like Concentrix, Teleperformance, Foundever, Konecta, and Atento — into partners. Going to market jointly now allows us to combine our teams to drive CX operation improvements for customers.
• Tech alliances: Over the past year, we’ve started partnering with leading technology companies — AWS, Epic, Microsoft, ServiceNow and Snowflake. Along with our DEVone ISVs, our technology partners developed over 70 new partner integrations in the past 12 months.

Building an AI partner powerhouse

Moving from AI experimentation to enterprise execution takes more than powerful technology. Our customers need confidence that the people helping them design, deploy, and scale understand the technical requirements, business goals, industry context, and the operational realities.

That is why NiCE is investing in bringing AI expertise into our ecosystem — from integrating Cognigy and its partners — to expanding training opportunities:

• Certifications: Since January, we have certified over 1,000 individuals from over 150 partners around the world as NiCE Certified AI Engineers, helping partners deepen the skills needed to support customers through the next phase of AI-powered CX.
• Specializations: We’re also building an upcoming AI Specialization Program to help partners demonstrate the readiness, experience, and expertise customers need to move AI from ambition to impact.

For customers, this will mean greater confidence in the partners supporting their transformation. For partners, it creates a significant opportunity to expand technical skills, strengthen industry knowledge, grow implementation capabilities, and play a larger role in helping organizations operationalize AI at scale.

“Customers increasingly want a coordinated network of specialists rather than relying on a single partner to cover the full lifecycle.”

IDC’s Ecosystem Strategy in 2026:
Turning AI Disruption into Partner-Led Growth

Winning and delivering across industries

Through our partner ecosystem, NiCE is expanding what customers can solve with AI-powered CX. From industry-specific solutions to deeper technology integrations, partners are helping unlock more use cases to create measurable, sector-relevant impact.

With our partners, we’re bringing a breadth of new NiCE customers into the fold, including:

• Top banks and insurance companies around the world
• The largest U.S. pharmacy retailer
• Many of the world’s largest automotive manufacturers
• Several of the leading healthcare providers in the U.S.
• Large global telcos
• Central government organizations in the U.S., U.K., and Australia

We’re also seeing expanded use cases emerge, from automating service fulfillment with ServiceNow, to unifying patient engagement and context with Epic EHR.
NiCE World is where this ecosystem momentum comes together

From June 8-10 in Orlando, CX leaders, AI innovators, NiCE experts, customers, and partners will gather to explore the strategies, technologies, and collaborations shaping the next era of CX.

We’re especially excited to recognize our top sponsors, whose innovation and partnership are helping customers move faster, think bigger, and turn AI-powered CX into measurable impact:

Join us to meet the partners helping to create a NiCE world, explore hands-on demos, hear from industry leaders, and see how the right ecosystem can accelerate your next phase of CX transformation.

Learn about our NiCE World sponsors