Imagine Managing the Contact Center as a Ball Game – What Role Would you Play in the Team?

Imagine Managing the Contact Center as a Ball Game – What Role Would you Play in the Team?

ruth zamir
by Ruth Zamir
February 08, 2016

In the world of customer service, contact center is one of the most complex environments.

Making sure a contact center meets the demands of customers, management, regulators and even employees, is an ongoing effort, and like a ball game requires managing many moving parts.

Click the image to take our quiz and find out which role would you play in the team

 

Are you a Football fan? Take the Quiz Below

Or are you a Soccer fan? Click the Image Here

 

ruth zamir
About the Author
Ruth Zamir
Ruth Zamir pet peeve as a marketing professional is the gap between technology and customer needs. Ruth has vast experience in sales and marketing to service providers. As product marketing manager for Multi-channel Recording at NICE, Ruth leverages her understanding of customer experience challenges to bring to market solutions that will help provide their customers with quality experiences.
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