We all want to give the best service possible to our customers, while also making sure our customers and their assets are secured. This becomes even more important when there is big money involved, for instance, when providing service to premium customers, and specifically in the private banking industry.
NICE’s Erica Thomson explores some of the unique challenges of premium customer care as well as how voice biometrics can be used by financial institutions to authenticate customers in a way that helps achieve their dual goal of service and security. She originally presented this information at Interactions 2016.
Read more about this topic in a blog post by Opus Research’s Lead Analyst, Dan Miller: ‘How Banks Secure Conversations With Their Most Valuable Clients’.
Find out more Slideshare for marketers HERE.