Author

Jennifer Passini, PhD

Jennifer Passini, PhD

About Jennifer Passini, PhD

Jennifer Passini, PhD, is Head of Experience Consulting at NiCE. She has been in the voice of the customer (VOC) industry for close to 25 years and supports clients through the design, execution and evolution of VOC programs. Jennifer manages a global team of VOC subject matter experts who are the repository of best practices in VOC capture, analytics, reporting and actionability.Jennifer has a doctorate degree in Applied Experimental Psychology, with emphasis on Consumer Behavior.

Blogs by this author

Unlocking customer loyalty: The power of closed-loop processes in financial services

Unlocking customer loyalty: The power of closed-loop processes in financial services

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How VOC can help you create frictionless, self-directed digital journeys so customers are in the driver’s seat

How VOC can help you create frictionless, self-directed digital journeys so customers are in the driver’s seat

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3 ways voice of the customer insights can drive business impact across the enterprise

3 ways voice of the customer insights can drive business impact across the enterprise

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Setting yourself up for success with your digital self-service initiative

Setting yourself up for success with your digital self-service initiative

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Stay one step ahead of customer expectations with VOC

Stay one step ahead of customer expectations with VOC

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