NiCE Workforce Empowerment has won the 2026 Future of Work Product of the Year Award, presented by TMC. The award recognizes technologies making a meaningful difference in how organizations and their employees work.
NiCE Workforce Empowerment brings human and AI agents together as one hybrid workforce, giving employees the intelligence, automation, and real-time assistance they need to work more effectively. The comprehensive suite combines AI-driven forecasting and scheduling, performance coaching, real-time guidance, quality and compliance management, and interaction analytics — built on the NiCE CXone platform.
By applying shared intelligence across human and AI agents, the solution enables organizations to optimize performance, improve service quality and strengthen employee engagement. Supervisors gain a unified view of workforce performance, while employees receive personalized guidance, trusted knowledge and next-best actions during customer interactions.
“NiCE solutions are helping organizations remove friction, improve productivity and give people better ways to collaborate and perform their jobs,” said Rich Tehrani, CEO of TMC.
This recognition reinforces NiCE’s leadership in Workforce Empowerment and its commitment to helping organizations build a more adaptive, productive, and connected workforce for the AI era.
To learn more about how NiCE Workforce Empowerment brings human and AI agents together as one workforce, visit NiCE Workforce Empowerment.