Once again NiCE has won Brazil’s Consumidor Moderno (Modern Consumer) awards, which recognize excellence in customer experience (CX) solutions across Latin America. The 2026 awards were judged on three key indicators: customer satisfaction, continuity of use, and third-party recommendations.
This year marks a record performance for NiCE, with wins across four categories:
- Customer Experience Management
- Quality Monitoring System
- Self-Service Solution
- Workforce Engagement Solution
NiCE’s AI-powered CX platform unifies data from every channel into real-time, actionable insight, helping organizations anticipate demand, reduce customer effort, improve efficiency, and deliver consistent experiences at scale. With NiCE Cognigy AI now part of the platform, conversational and agentic AI work alongside human agents for context-aware, autonomous interactions that bridge digital and human engagement.
“Recognition across four categories underscores NiCE’s leadership in helping Brazilian enterprises unify every customer interaction across AI and human agents. This achievement reflects the trust our customers place in us to transform customer service at scale and deliver exceptional experiences every day, said Luiz Camargo, General Manager, CALA, NiCE.
The results reflect NiCE’s long-term commitment to innovation in CX, its ability to deliver measurable business value, and its leadership in AI-driven customer engagement. With several first-time category wins this year, NiCE’s influence across the Latin American CX market continues to grow.