Awards

NiCE Wins Best Workforce Engagement Management Platform For 2025 CX Awards

July 15, 2025

NiCE announced it has been named the Winner in the Best Workforce Engagement Management (WEM) Platform category at the 2025 CX Awards, hosted by CX Today, recognizing the unmatched strength and innovation of NiCE’s award-winning AI platform, CXone Mpower.

This top industry honor highlights how CXone Mpower transforms workforce engagement by unifying forecasting, scheduling, quality management, coaching, and real-time performance optimization into one AI-powered platform. Leveraging the industry’s most advanced, domain-specific AI, NiCE goes beyond traditional WEM practices to deliver a cutting-edge workforce augmentation offering, boosting all capabilities with AI and automation. This enables businesses to gain real-time behavioral insights, automated evaluations, and predictive guidance that drive performance and empower employees at every level.

National Grid, one of the largest investor-owned energy companies in the U.S., is one of the many organizations seeing transformational impact with NiCE. In their shift from legacy on-prem systems to a modern cloud platform, National Grid partnered with NiCE to streamline workforce operations, unify historical and real-time interaction data, and improve custom reporting through Power BI. They achieved up to 90% tool utilization, enabling real-time scheduling, compliance assurance, and AI-powered insights that are aligned to their complex operational needs.

This recognition reaffirms NiCE’s leadership in delivering purpose-built, AI-first platforms that power the modern workforce and redefine how organizations operate in the experience economy.

To learn more about how CXone Mpower is redefining workforce engagement with AI-first innovation, visit www.nice.com.