NiCE Named to KMWorld’s 2025 AI 100: Powering the Future of Intelligent Knowledge Management

We’re proud to share that NiCE has been named to the 2025 KMWorld AI 100. This prestigious list recognizes the companies’ pushing boundaries in AI-powered knowledge management – marks the second time this year KMWorld has spotlighted NiCE for our leadership in helping organizations harness intelligent knowledge management and deliver real-world impact.

At the heart of this recognition is CXone Mpower Expert, our AI-powered knowledge management solution that helps organizations like Hyatt deliver fast, consistent, and intelligent support across every channel. By making knowledge accessible in the moments that matter, Expert transforms how service teams operate and how customers experience support.

Let’s face it: AI isn’t just having a moment—it’s leading a movement. AI continues to redefine the landscape of how organizations communicate, connect, and serve both customers and employees. And at NiCE, we’re proud to be right at the heart of that transformation.

Our inclusion on the AI 100 reflects our commitment to removing the friction between companies and consumers—with CX-specific AI, intelligent automation, and knowledge-aware solutions designed to meet the rising expectations of both customers and employees. Because in today’s world, knowledge isn't just power—it’s performance.

This recognition adds to a fast-growing list of 2025 wins for NiCE, including: Automation Solution of the Year at the 2025 CCW Excellence Awards, Overall Best of Enterprise Connect Best Innovation in Customer Experience at Enterprise Connect 2025, and Best Use of AI in Customer Experience in the 2025 CMSWire IMPACT Awards – to name a few.

Discover how Hyatt leverages CXone Mpower Expert to manage its extensive knowledge base here, or watch our demo video here. Want to explore more? Learn about NICE’s award-winning AI platform and capabilities here.