Awards are gratifying, but the most meaningful recognition reflects what customers and partners are already experiencing in the market. That is why we're especially proud that NiCE Cognigy was recognized at the 2026 Telarus Partner Summit as Top Supplier for Contact Center as a Service (CCaaS), while also ranking No. 4 among all suppliers by revenue.
These honors reflect more than strong business performance. They demonstrate the growing confidence technology advisors have in NiCE as organizations increasingly turn to AI to transform customer service.
For partners, this is an important signal. The market is no longer asking whether enterprises will adopt AI, but who can help customers implement it successfully at scale and deliver measurable business outcomes.
Building More Than a Channel Program
The awards reflect years of significant investment in the NiCE partner ecosystem. The NiCE 360 Partner Program supports partners across the customer lifecycle, from opportunity identification and solution design to implementation, AI adoption, and optimization. Partners gain access to dedicated account teams, certifications, technical enablement, joint marketing, and sales resources designed to accelerate growth and improve customer outcomes.
NiCE recently expanded that commitment with its AI Specialization Program within the 360 Partner Program, recognizing partners with proven expertise in enterprise AI deployments. The program validates partners based on certified talent, successful implementations, and measurable business results, raising the bar for AI delivery across the ecosystem.
NiCE is also bringing its agentic AI solutions to the AWS European Sovereign Cloud as a launch partner, reinforcing its commitment to an open ecosystem while helping customers innovate confidently in an evolving regulatory landscape.
A Stronger Platform Creates Stronger Partners
The 2025 acquisition of Cognigy has further expanded what partners can deliver. By combining Cognigy's conversational and agentic AI with the NiCE CX AI platform, partners can help enterprises deploy intelligent AI agents alongside purpose-built customer experience AI on a unified platform. This creates broader opportunities to automate interactions, accelerate implementations, and deliver sophisticated AI experiences across the front and back office.
As AI adoption accelerates, the future of customer service will be built through collaboration. Transformation requires innovative technology, experienced advisors, trusted implementation partners, and a shared commitment to measurable outcomes. The recognition from Telarus reinforces that this approach is working.
NiCE remains committed to investing in the people, programs, and innovations that help partners grow and mutual customers achieve better business outcomes. Together, we're not simply winning awards. We're helping define the future of AI-powered customer experience.