NiCE AI Agents (Cognigy) for Self-Service has been named a winner of the 2026 Conversational AI Excellence Awards, presented by CUSTOMER magazine and CustomerZone360. In its announcement, TMC, the awards’ publisher, describes the program as recognizing the technologies and companies it sees redefining how organizations communicate with, engage, and serve their customers.
“Conversational AI has moved well beyond answering questions. It’s now helping businesses solve problems, complete transactions, strengthen customer relationships, and create new revenue opportunities.”
— Rich Tehrani, CEO, TMC
Explains TMC, this year’s winners are helping organizations resolve customer needs faster, empower employees, scale personalized engagement, and operate more efficiently.
NiCE AI Agents (Cognigy) is agentic AI built for enterprise customer service. It resolves interactions end to end across voice and digital channels, grounded in decades of customer service data.
- Resolves, not deflects. The AI completes the task rather than routing the customer to a FAQ and escalating the rest.
- Empowers employees. Routine volume goes to AI; interactions that need a person reach one with full context.
- Built for customer service. Agentic reasoning runs alongside defined process steps, so agents can talk naturally and still follow compliance rules exactly.
- Trusted at enterprise scale. Security, governance, and guardrails are first-class, proven in the most regulated customer service operations in the world.
NiCE is honored to receive this recognition from CUSTOMER magazine, and to be counted among the solutions delivering real outcomes for customers, employees, and the enterprise.
Read the full announcement from TMC and CUSTOMER magazine: CUSTOMER Magazine Announces Winners of the 2026 Conversational AI Excellence Awards.