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NiCE Unveils NiCE Inform AI for Emergency Communications Centers
https://www.nice.com/press-releases/nice-unveils-nice-inform-ai-for-emergency-communications-centersAI-powered transcription and searching unlocks hidden insights from every call, to improve productivity, emergency response and staff retention
NiCE Announces CX Excellence Award Winners at Interactions 2025, Showcasing Powerful Results in AI-Driven Customer Service Automation
https://www.nice.com/press-releases/nice-announces-cx-excellence-award-winners-at-interactions-2025-showcasing-powerful-results-in-ai-driven-customer-service-automationFrom cost savings to faster resolution times, winners demonstrate how CXone Mpower is redefining what’s possible in customer experience
NiCE Announces Elite Partners of the Year Awards at Interactions 2025, Driving Worldwide Acceleration of CX Automation
https://www.nice.com/press-releases/nice-announces-elite-partners-of-the-year-awards-at-interactions-2025-driving-worldwide-acceleration-of-cx-automationThis year’s honorees played a pivotal role in accelerating CXone Mpower adoption and scaling the impact of customer service automation globally
Building a NiCE world: The stories making the world brighter
https://www.nice.com/blog/building-a-nice-world-the-stories-making-the-world-brighterA NiCE World - People are opening up about what a NiCE world means to them, sharing stories that feel both deeply personal and universal with vibrant photos.
NiCE and Kristen Bell Ignite Global Campaign to Create a NiCE World Where Experiences Are Effortless, Intelligent and Designed to Delight
https://www.nice.com/press-releases/nice-and-kristen-bell-ignite-global-campaign-to-create-a-nice-world-where-experiences-are-effortless-intelligent-and-designed-to-delightIn the campaign, Bell is recognized as the “Nicest Person in the World,” helping to create AI-powered experiences that are smart, secure and genuinely human across service, safety and financial integrity
NiCE Advances AWS Strategic Collaboration, Accelerating Agentic AI Across CXone Mpower Platform
https://www.nice.com/press-releases/nice-advances-aws-strategic-collaboration-accelerating-agentic-ai-across-cxone-mpower-platformExpanded collaboration brings together CXone Mpower, Amazon Q index, Amazon SageMaker, and Amazon Bedrock to accelerate intelligent automation across every role and workflow in the enterprise
NiCE Launches CXone Mpower Agents: Enterprise-Grade Agentic AI Agents Built for CX to Deliver Automated Fulfillment
https://www.nice.com/press-releases/nice-launches-cxone-mpower-agents-enterprise-grade-agentic-ai-agents-built-for-cx-to-deliver-automated-fulfillmentUnlike one-dimensional AI agents, Mpower Agents are uniquely built to work across the entire enterprise – front, middle and back office – to automate complete journeys, not just conversations
NiCE CXone Mpower Builds on Snowflake AI Data Cloud to Unlock Secure, Scalable CX Automation Across the Front, Middle and Back Office
https://www.nice.com/press-releases/nice-cxone-mpower-builds-on-snowflake-ai-data-cloud-to-unlock-secure-scalable-cx-automation-across-the-front-middle-and-back-officeNiCE and Snowflake will deliver open, flexible and seamless access to customer interaction data, unlocking actionable insights and accelerating enterprise-wide innovation
H&R Block Transforms Into Digital-First, AI-Powered Customer Care Organization with NiCE CXone Mpower
https://www.nice.com/press-releases/hr-block-transforms-into-digital-first-ai-powered-customer-care-organization-with-nice-cxone-mpowerH&R Block is now well-positioned to scale rapidly during the annual U.S. tax season surge, empowering thousands of agents to deliver seamless support to millions of customers
NiCE Actimize X-Sight AI Enterprise Platform Increases Modernization of KeyBank’s Financial Crime Operations
https://www.nice.com/press-releases/nice-actimize-x-sight-ai-enterprise-platform-increases-modernization-of-keybanks-financial-crime-operationsKeyBank also leverages NiCE for its workforce augmentation capabilities utilizing intelligent automation to streamline operations and drive productivity across service touchpoints