Your AI analytics playbook: How top CX teams use CXone Mpower Interaction Analytics every day

Overview

CXone Mpower Interaction Analytics digs into every conversation to surface the real "why" behind interactions. No more guessing. AI-driven insights pop up automatically, spotlighting trends and hidden opportunities to turn insights into action.

This video covers how CX leaders, QA staff and analysts use Interaction Analytics in their day-to-day responsibilities to boost CX, improve agent coaching and make processes more efficient. From crafting a better customer journey to developing individual agent coaching plans, there are countless opportunities to make an impact with insights from your data.