CXone empowers Challenger Group to work from anywhere with comprehensive visibility and reporting capabilities

Overview

Challenger needed to upgrade from its incumbent, on-premises contact center solution to a cloud-based platform that would empower its agents and supervisors to seamlessly work from anywhere. Implementing CXone let Challenger more easily implement and adjust workflows across its contact center teams without the need for intervention from IT, as well as more easily source direct feedback from customers, leading to more streamlined processes and improved customer experiences.