Apple’s iOS 26 call screening update and SmartReach: A deep dive

Overview

Apple’s iOS 26, released globally on September 15, 2025, is a meaningful update for its users. Among its new features are advanced options designed to help consumers more effectively screen unknown callers. In this brief, we will examine how these innovations work in practice, the implications for businesses that rely on outbound communication, some key recommendations, and the steps CXone Mpower SmartReach (formerly LiveVox) is taking to ensure your continued success.