Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
By Industry
Industry focused solutions built to elevate experiences in the moments that matter most.
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
Meet NiCE Cognigy
Together, CXone Mpower and Cognigy AI enable organizations to accelerate AI adoption and scale it seamlessly across every customer experience.
CXone Mpower Platform
Platform Overview
Complete AI platform for customer service automation
Purpose-built AI for CX
Powering smarter CX with AI-driven insights and automation.
Cloud Architecture
Innovative cloud-native foundation to rapidly scale extraordinary CX
Voice as a Service (VaaS)
Crystal-clear, scalable voice interactions for effortless interactions
Capabilities
Solutions
Support & Assistance
Workflow Orchestration
Workforce Augmentation
Service Automation
By Business Initiative
Integrations & Custom Solutions
Integrations & Custom Solutions
91% of customers recommend NiCE as a preferred CCaaS vendor
Gartner® named NiCE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.
Specialized AI Copilots
Elevate human performance with specialized AI copilots for every role.
Workforce Engagement Management
Elevate employees, adapt to flexible work, and meet expectations - without compromise.
Automated Summary
Instantly summarize interactions to accelerate resolution times and efficiency.
Intelligent Virtual Agent
Boost self-service satisfaction and conversion with conversational AI agents.
Experience Optimization (XO)
Synthesize real customer conversations to identify your top automation opportunities.
AI Agents
Instantly create no-code AI agents powered by your data—build once, deploy everywhere.
Grow Revenue
Boost conversions and win rates to accelerate growth
Engage & Empower Employees
Create a workplace of truly engaged employees
Boost Customer Loyalty
Improve customer loyalty on interactions across the journey
Drive Digital Transformation
Integrate digital technology at the center of CX
Small and Medium Business
Drive growth and boost revenue with smarter, cost-effective customer service built for SMBs.
Call Center Software
Empower agents to provide better experiences
Increase Operational Efficiency
Leverage AI and automation to increase agent retention
Move to the Cloud
Elevate experiences by moving operations to the cloud
Improve Compliance
Protect your consumers with pre-built compliance solutions
Proactive Customer Engagement
Elevate customer satisfaction with proactive conversational AI
NiCE Announces International Partner of the Year Winners at its 2025 Partner Summit, Broadening CXone Mpower’s Global Reach
Jun 05, 2025
NiCE Announces Customer Keynote Speakers for Interactions 2025: Disney, H&R Block, ALG Vacations, Charles Schwab and Carnival UK
Jun 04, 2025
NiCE Actimize Announces ENGAGE 2025 the Industry’s Leading Fraud and Financial Crime Risk Management Conference
May 29, 2025
NiCE Actimize Empowers SURVEIL-X with Generative AI, Launching a New Era in Market Abuse and Conduct Risk Detection
May 28, 2025
NiCE Announces Interactions International 2025, Accelerating Global Customer Service Automation Adoption – Featuring Sir Tim Berners-Lee, Jonny Wilkinson and the Kaiser Chiefs
May 19, 2025
NiCE Reports 12% Year-Over-Year Cloud Revenue Growth for the First Quarter 2025 and Raises Full-Year 2025 EPS Guidance
May 15, 2025
NiCE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale
May 13, 2025
NiCE Announces Interactions 2025, Showcasing Real, No-Hype AI Outcomes for Customer Service– Featuring Celebrity Keynote Kristen Bell
May 08, 2025
NiCE and ServiceNow Announce Strategic Partnership to Deliver AI-Powered Customer Service Fulfillment Across the Enterprise
May 07, 2025
NiCE Named Leader In 2025 Aragon Research Globe™ for AI Agent Platforms in the Intelligent Contact Center
Apr 17, 2025
