NiCE Named Leader In 2025 Aragon Research Globe™ for AI Agent Platforms in the Intelligent Contact Center
Apr 17, 2025
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Media ContactChris Irwin-Dudek+1 201 561 4442media@nice.com
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.
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91% of customers recommend NiCE as a preferred CCaaS vendor
Gartner® named NiCE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.
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Generate more revenue, minimize hang-ups, and proactively connect to reduce friction.
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Deliver crystal-clear voice quality and global reach backed by a money-back SLA and seamless CRM integrations.
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Elevate employees, adapt to flexible work, and meet expectations - without compromise.
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Leverage AI and automation to increase agent retention
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NiCE Named Leader In 2025 Aragon Research Globe™ for AI Agent Platforms in the Intelligent Contact Center
Apr 17, 2025
NiCE Named a Leader in CCaaS by Independent Research Firm
Apr 10, 2025
NiCE Actimize Recognized as a Leader in Anti-Money Laundering Solutions Report with Highest Scores Possible in All Ten Criteria within Current Offering Category
Apr 08, 2025
NiCE Actimize Introduces Xceed AI Agents for Faster, Smarter Fraud and FinCrime Prevention
Apr 07, 2025
Hidalgo County Criminal District Attorney’s Office Digitally Transforms Evidence Management with NiCE Justice
Apr 03, 2025
NiCE Actimize X-Sight ActOne Platform Redefines Financial Crime Investigations with Agentic AI
Apr 02, 2025
NiCE Actimize 2025 EMEA Fraud Survey Uncovers the Top Financial Fraud Types That FIs Must Prioritize
Mar 26, 2025
NiCE Announces Strategic Alliance with Deloitte Digital to Enhance Customer Experience Workflows Through AI and Automation
Mar 25, 2025
NiCE Wins Overall Best of Enterprise Connect and Best Innovation in Customer Experience At Enterprise Connect 2025 For CXone Mpower Orchestrator
Mar 18, 2025
NiCE Named a Leader In 2024 IDC MarketScape: Worldwide Conversational Intelligence and Analytics Vendor Assessment
Mar 18, 2025