Many companies launch voice of the customer (VOC) programs to demonstrate that they’re listening, but fall short when it comes to closing the loop. They fail to follow up and take action on customer feedback—so they fail to realize significant business impact from their VOC programs.
The intersection of cutting-edge, consumer technology fueled by AI, evolving patient demands, and the relentless pursuit of personalized care are collectively directing the course of healthcare strategy—with no signs of stopping.
Artificial intelligence (AI) is rapidly evolving, promising transformative impacts on our daily lives. Yet, as AI systems become increasingly sophisticated, establishing trust in their capabilities becomes paramount.