TD Bank Removes Manual Processes with NiCE and Value Realization Services

Overview

Toronto-Dominion (TD) Bank, in operation since 1852, is one of the largest banks in North America. TD Bank’s contact centers are home to around 15,000 agents and serve 65 different lines of business. A longtime NiCE partner, TD Bank began using NiCE Employee Engagement Manager (EEM) in addition to NiCE Workforce Management (WFM) in 2018. Watch how with NiCE and Value Realization Services (VRS), the company has removed manual processes, integrated several business functions into one platform, and enhanced productivity.