The enterprise AI platform for orchestrating human and AI Agents to automate service, augment work, and accelerate intelligent experiences at scale.
Platform Overview
Complete AI platform for customer service automation
Purpose-built AI for CX
Powering smarter CX with AI-driven insights and automation.
Cloud Architecture
Innovative cloud-native foundation to rapidly scale extraordinary CX
Voice as a Service (VaaS)
Crystal-clear, scalable voice interactions for effortless interactions
Dashboards & Reporting
Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights
Integrations
Seamlessly connect your business systems with our platform
Trust & Compliance
Securing your trust with every interaction
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Calculate your savings
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Capabilities
Agentic Experience Automation
AI that resolves customer needs instantly and proactively
Conversational AI and Agentic Platform
AI Agents for Self-Service
Go beyond answering questions to fully automate customer intent through fulfillment with Agentic AI.
AI Agentsfor Proactive Engagement
Keep customers engaged in conversation from onboarding to installation, service, and retention.
Knowledge Management
Activate AI-powered enterprise knowledge to increase self-resolution rates and loyalty.
Engagement Orchestration
AI-driven orchestration that streamlines service journeys across the enterprise
Omnichannel Engagement
Interactive Voice Response
Let customers quickly get the help they need with easy, automated phone self-service and smarter call routing.
Omnichannel Routing
Reduce wait times and boost conversions with smart customer-agent matching.
Outbound Engagement
Generate more revenue, minimize hang-ups, and proactively connect to reduce friction.
Workflow Orchestration
Orchestrator
Unify and optimize every customer service workflow from intent to fulfillment.
Voice Services
Voice as a service that delivers cloud voice and data services on the world's most resilient, AI-ready network.
Workforce Empowerment
Real-time AI assistance that makes every employee faster and smarter
Workforce Engagement Management
Workforce Management
Powerful AI-based forecasting and scheduling to keep SLAs up and costs down.
Quality Management
Evaluate 100% of interactions with AI and deliver effective coaching to agents.
Performance Management
Meet your goals while engaging employees through personal coaching and gamification.
Recording Management
Capture 100% of interactions, meet regulatory needs, and drive better performance.
Interaction Analytics
Gain AI-powered insights from 100% of interactions to drive continuous improvement.
Feedback Management
Unlock Voice of the Customer insights to drive loyalty and boost business growth.
Copilots
Copilot for Agents
Empower customer service agents with an AI companion to drive productivity and engagement.
Copilot for Supervisors
Empower all customer service supervisors to drive focus, productivity, and engagement.
Solutions
By Business Initiative
Grow Revenue
Boost conversions and win rates to accelerate growth
Engage & Empower Employees
Create a workplace of truly engaged employees
Boost Customer Loyalty
Improve customer loyalty on interactions across the journey
Drive Digital Transformation
Integrate digital technology at the center of CX
Small and Medium Business
Drive growth and boost revenue with smarter, cost-effective customer service built for SMBs.
Call Center Software
Empower agents to provide better experiences
Increase Operational Efficiency
Leverage AI and automation to increase agent retention
Move to the Cloud
Elevate experiences by moving operations to the cloud
Improve Compliance
Protect your consumers with pre-built compliance solutions
Proactive Customer Engagement
Elevate customer satisfaction with proactive conversational AI
Integrations & Custom Solutions
CXexchange Marketplace
Discover partner solutions to extend capabilities on our platform
Pre-Built Integrations
Developer Tools & APIs
Endless customization options with RESTful APIs and robust SDKs
Partner Ecosystem
Embark on a journey of shared success and collaboration
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
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Industry focused solutions built to elevate experiences in the moments that matter most.
BPO
Business Process Outsourcers
Education
Frictionless student journey
Financial Services
Customer experiences that count
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Government
Elevate citizen trust
Healthcare
Healthy patient experiences
Insurance
Secure policyholder experiences
Retail
Delight customers where they shop
Telecom
CX for Telecommunications
Travel & Hospitality
Boost traveler and guest loyalty
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Professional Services
Industry-leading expertise, tools and know-how
Implementation Partners
NICE-certified implementation partners
Business Consulting
Your partner for successful transformation
Tools
Contact Center Training
Tailored education delivered by CX experts
AI Value Calculator
Support & Assistance
Customer Support
Global support you can depend on
Knowledge Base
All Resources
Whitepapers, datasheets, demos and more
Analyst Perspectives
Contact center reports from third party analysis
Terms Glossary
Detailed descriptions of industry-related terms
FAQs
Contact center focused frequently asked questions
Guides
Expert insights for superior CX
Learning & Insights
On-Demand Webinars
Browse our extensive webinar catalog
Interactive Product Tours
Explore the complete platform with our self-guided demos
Blog
CX industry guidance by contact center experts
Why NiCE? Video Series
Step Inside The Room Where It Happened to see CX AI in action
Community
Events
Upcoming events and webinars
Customer Stories
Our customer's success is paramount. Read case studies about real CX transformation
NiCE Clubs
Collaborate, learn, and share best practices for customer service excellence
Company
About Us
Powering seamless cloud experiences
Investors
Investors relations, reports and filings
Global Offices
Interactive map of locations worldwide
Careers
View job openings and learn about our culture
NiCE Leadership
Meet our global leadership and executive team
News & Media
Press Releases
Find the latest updates from NiCE
Media Center
Media contacts and resources
Corporate Governance
NiCE Trust Center
Market Leadership
Discover why NiCE is the market leader
Corporate Responsibility
In a world where you can be anything, be NiCE
Meet NiCE Cognigy
Together, CXone and Cognigy AI enable organizations to accelerate AI adoption and scale it seamlessly across every customer experience.
See what’s possible
White Paper
