Overview
Medtronic Diabetes is a division of Medtronic plc, one of the world’s largest medical technology corporations. Operating across regions and regulatory environments, the company faced inconsistent systems, limited visibility, and growing pressure from providers and patients. The real risk wasn’t inefficiency, it was losing control of the patient experiences (PX) at scale.In this testimonial video, Medtronic explains how launching its global contact center on NiCE helped unify PX across five regions. Partnering with NiCE helped them establish a unified global CX foundation built for stability, governance, and growth.For healthcare CX, CCaaS, and AI leaders, this is credible proof that enterprise transformation can be executed with discipline and deliver strategic advantage.How NiCE helped Medtronics:- Established unified global CX operating model
- Reduced fragmentation across regions and systems
- Improved visibility and governance enterprise-wide
- Enabled scalable foundation for AI innovation
- Modernized CX without operational disruption
