Interactions 2024 - Las Vegas

Infographics

How Contact Center CX Impacts CSAT, Loyalty, and Growth

Overview

New research confirms that contact center CX has a direct impact on all the KPIs that matter most—so your agents are truly on the front lines for driving business growth.

This infographic provides industry-specific data on how contact center agent interactions influence CSAT, loyalty, and revenue. It also explains how a proactive Voice of the Customer (VOC) program can help you transform CX to deliver even greater business impact.

Download the infographic to learn how you might be missing out on:

  • Higher CSAT and NPS®
  • Better agent performance
  • More loyal customers
  • Lower operational costs