Case Studies

Evolent Health Spotlight – VOC Program Improves CX and Employee Engagement


Evolent Health implemented NICE CXone Feedback Management to launch a comprehensive Voice of the Customer (VoC) program for improving customer experience and increasing agent engagement.

“This has been an overwhelming positive experience.”
- Christina Za, VP of Customer Service

Find out how the company leveraged VoC statistics and text-to-analytics to predict the accuracy of caller satisfaction and deepen customer loyalty, while identifying new training and development opportunities for its agents.