In the report, NICE was recognized among the top providers across various industry verticals and one of the dominant providers across geographies.
Key capabilities include attended automation and in-house task mining. Also included is NEVA Discover, which automatically imports discovered process maps into the design studio and creates comprehensive Process Definition Documents (PDDs) to streamline the overall development process.
As one of the top four RPA providers by revenue, NICE is also lauded by its customers for:
- Platform stability and reliability
- Flexible hosting options
- Effective and fast issue resolution
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