CXone Mpower Performance Management [Native]

Overview

Performance Management is now a native application within the CXone Mpower platform. It aggregates data from NiCE and third-party systems, including CRM, HR, and all interaction channels, providing complete visibility into agent activity and key business metrics in one centralized view. Managers, supervisors, and agents gain actionable insights supported by personalized coaching and gamification, enabling immediate action to increase engagement and boost performance."