CX Leader Perspectives: Rethinking Performance Management for Today's Workforce

Overview

In this webinar, ICMI and NICE will deep-dive into the latest research on performance management – from gamifying the employee experience, to challenges in managing remote and hybrid teams, to ensuring Performance Management aligns with core CX priorities, and more. You’ll gain critical insights into how to establish a nimble, state-of-the-art performance management powerhouse that elevates experience for all.