Case Studies

Auckland Council Takes the Customer and Agent Experience to the Next Level with CXone


Auckland Council's focus on providing an outstanding customer experience was hampered by the on-premise contact centre system. Any changes to the system needed to be made by a third party, which was cost-prohibitive and time-consuming. Council also wanted the ability to develop self-service options such as conversational IVR and chatbots.


NICE CXone Omnichannel Routing Brochure (PDF)

Seamlessly connect customers to the right agent across any channel with NICE CXone.