NICE Privacy Notice.
Last Updated: April 9, 2025Your privacy is important to us. This Privacy Notice explains how NICE Ltd. and its affiliates (collectively "NICE," "we," "us," and "our") collect, use and disclose personal data that we handle on our own behalf collected via https://www.nice.com and other NICE web properties that link to this Privacy Notice (collectively, the "Website"). This Privacy Notice does not apply to other online services and applications operated by NICE, and any information that we handle as a processor or service provider to our customers. We have also provided below notices related to our processing of Customer Proprietary Network Information (“CPNI”) and certain privacy notices applicable to NICE employees who are California residents for purposes of the California Consumer Privacy Act of 2018 (“CCPA”).The NICE affiliates which adhere to this Privacy Notice include but are not limited to the following: NICE Systems UK Limited, NICE Systems Technologies UK Limited, NICE Systems, Inc., NICE Systems Canada, Ltd., NICE Systems Technologies Brasil Ltda., NICE Technologies Mexico, S. De R.L. DE C.V., NICE France SARL, NICE Systems GmbH, NICE Switzerland GmbH, NICE Japan Ltd, NICE Systems (Singapore) Pte. Ltd, NICE Technologies Sole Proprietorship LLC, NICE Systems Technologies Inc, NICE Technologies Limited, NICE Netherlands BV, NICE Systems Australia Pty Limited, Actimize UK Limited, Actimize Inc., Actimize Ltd., Alacra, LLC, inContact, Inc., Mattersight Corporation, Nexidia Inc., NICE Interactive Solutions India Pvt Ltd, Brand Embassy Limited, LiveVox Inc, VOAPPs Inc and Arcaris, Inc. DBA Playvox. Any additional affiliates of NICE which handle personal data on their own behalf processed through the Website shall also adhere to this Privacy Notice.PERSONAL DATA THAT NICE COLLECTS AND PURPOSE OF USE
The following table describes what data is being collected through the Website, in what manner and for what purposes it may be processed:In addition, NICE may process personal data collected via the Website:- For any other purpose specified in this Privacy Notice and/or in our Terms of Use.
- To contact you as and when NICE believes it to be necessary for technical, administrative or security reasons.
- To prevent, detect and fight fraud, security threats, or other illegal or unauthorized activities.
- To ensure legal compliance with legal requirements that apply to us and you.
- To ensure compliance with the Terms of Use that apply to us and you.
- For the purposes described under the sections titled "Sharing of Information with Third Parties" and "Cookies"
OUR LEGAL BASIS FOR PROCESSING
We will only process your personal information on our own behalf where we have a legal basis to do so. The following are the legal bases under which we process your information in the manners specified above:- As permitted by applicable law.
- Legal obligation – we may process your personal information as necessary to comply with the law (not including contractual obligations).
- Performance of a contract to which NICE and you are parties.
- Legitimate interests - we may use your personal data where we have legitimate interests to do so. For instance, we analyze users’ behavior on the Website to continuously improve it and we process information for administrative, fraud detection and other legal purposes.
- Consent - where no other legal basis for processing applies, we may process your personal data based on your consent as you will be asked to provide from time to time.
JOINT CONTROLLERSHIP
Currently, NICE does not jointly determine the purposes and means of processing the Website personal data with any third-party (a “joint controller”). If a joint controller situation is established in regard to your personal data, the essence of the legal arrangement between NICE and such other controller shall be made available to you upon request.SHARING OF INFORMATION WITH THIRD PARTIES
We do not, and currently do not intend to, sell any of your personal data to any third party. NICE will not transfer your personal details or any information collected pertaining to your activities on the Website (provided that such details and information identify you personally) to any third party, except in the following cases or as otherwise outlined in this Privacy Notice.If NICE reasonably believes that you have breached the Terms of Use, or performed any act or omission that NICE reasonably believes to be violating any applicable law, rules, or regulations, NICE may share your information with law enforcement. This may also include other competent authorities and with any third party that may consult NICE or assist in connection with any such breach as may be required to handle any result of your wrongdoing. This includes, without limitation, in order to contain, remediate, prevent, investigate any such breach, and/or establish or exercise any of NICE’s legal rights.Further, your personal data may be disclosed:- As permitted or required by, or in response to lawful requests by applicable local law enforcement agencies or regulatory agencies, or agencies with responsibility to oversee and enforce national security;
- In any case of dispute, or legal proceeding of any kind between you and NICE, or between you and other users or third parties;
- In any case where NICE may reasonably believe that sharing information is necessary to prevent serious damage to you or to your property or to any third party or their property;
- If NICE organizes the operation of the Website within a different framework, or through another legal structure or entity, or if NICE is acquired by, or merged with another entity, provided however, that those entities agree to be bound by the provisions of this Privacy Notice; and
- NICE may share personal data with its Affiliates, for the purpose of assisting in the processing activities detailed herein or if such Affiliate is the best suited to handle your enquiry.
Text messaging originator opt-in data will not be shared with third parties.
DATA TRANSFERS AND GLOBAL PROCESSING
The Website may be operated in countries other than your own location, and your personal data may be accessed and/or processed from and/or transferred to countries other than your own location. We may do this where data is accessed/processed:- by NICE Affiliates for operational, administrative and compliance purposes;
- by NICE and its Affiliates’ sales, business partners, operational or customer support teams in our various locations, as detailed in the Website; and
- By our service providers, for the purposes we specified above under the section "Sharing of Information with Third Parties".
- Adequacy. Any transfers to NICE Affiliates may be made on the basis of an adequacy decision made by the European Commission.
- Model Clauses. With some of our processors, we use standard contractual clauses approved by the European Commission that are binding standards of processing of personal data committed to contractually by third parties processing information for us and on our behalf
- Consent. In the absence of an adequacy decision or Model Clauses, and in the absence of any other right to transfer your data, your consent shall serve as the basis for such transfer. By accessing and using the Website, you agree and understand that your information may be transferred from the EEA or other countries in which you may be using or accessing the Website, to other jurisdictions outside your own location (including outside the EEA). The transfer will be to such third parties as described under “Sharing of Information with Third Parties”.
- sending an email to privacy@nice.com;
- sending your request via https://info.nice.com/Consumer_Privacy.html
- sending an email to privacy@nice.com;
- sending your request via https://info.nice.com/Consumer_Privacy.html
CHILDREN'S PRIVACY
NICE does not knowingly collect personal data from minors who are under the age of 16 through the Website without appropriate consent. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information via the Website without his/her consent, then he or she should contact NICE at the information described below. If we become aware that a child under the age of 16 has provided us with personally identifiable information, we will delete such information from our files.COOKIES
A cookie is a small text file that is stored in your web browser that allows NICE or a third party (such as NICE third party service providers) to recognize you. Cookies might be used for the following purposes: (1) to enable certain functions; (2) to provide analytics; (3) to store your preferences; and (4) to enable ad delivery and behavioral advertising. Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires or you delete your cookies. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after multiple years. Cookies placed by the website you're visiting are sometimes called "first party cookies," while cookies placed by other companies are sometimes called "third party cookies."When you access and/or use the Website, NICE or a third party may place a number of cookies in your browser. Some of the cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used.Each cookie serves one of four different purposes:- Essential Cookies: These first party cookies allow users to use a feature of the Website such as: (i) staying logged in, or (ii) making purchases.
- Analytics Cookies: These cookies track information about how the Website is being used so that we can make improvements and report on our performance. We may also use analytics cookies to test new ads, pages or features to see how users react to them. Analytics cookies may either be first party or third party cookies.
- Preference Cookies: These first party cookies store your Website preferences.
- Ad Targeting Cookies: These third party cookies (also known as "behavioral" or "targeted" advertising are placed by advertising platforms or networks in order to: (i) deliver ads and tracks ad performance, and (ii) enable advertising networks to deliver ads that may be relevant based upon your activities.
Interest Based Advertising
We engage in interest-based advertising in order to deliver advertisements and personalized content that we believe will be of interest to you. Advertisements, emails, and other messages may be delivered to you by NICE or its service providers based on your online or mobile behavior, your search activity, your geographic location or other information that is collected by us or obtained by such third parties using cookies (such as your clicking on our paid ads in Google or other social networks).In addition, we and our business partners use third parties to establish deterministic or probabilistic connections among devices (such as smartphones, tablets, and computers) to deliver more relevant advertising to you and for advertising analytics and reporting purposes. This means that information about your use of websites or applications on your current device may be combined with information from your other devices. We also may share this information and other inferences with third parties to allow them to target advertising, personalize content, or analyze behavior. This allows, for example, advertisements you see on your tablet to be based on activities you engaged in on your smartphone. These business partners may share and combine information from cookies with identifiers (such as device IDs assigned by Google or Apple) and IP addresses to make connections among related devices. This also allows for a more personalized experience across the Website.If you have any questions about our Cookie policy, you may contact us via the contact information listed below.CUSTOMER PROPRIETARY NETWORK INFORMATION NOTICE
Certain of NICE's subsidiaries offer communications-related services, including local and long distance service, as well as the provisioning of telecommunications equipment. From time to time, those subsidiaries may need or desire to share your Customer Proprietary Network Information ("CPNI") with other NICE affiliates and/or with third parties involved in assisting with the offering of the services described above and also to enhance our ability to offer products and services tailored to you. Just as the applicable NICE subsidiary(s) is required to protect your CPNI, so too will these third parties. Under no circumstances will NICE and/or any NICE subsidiary sell your CPNI to third parties, or otherwise disclose your CPNI to third parties for marketing purposes in contravention of this Privacy Notice.By way of clarification, CPNI comprises of: (i) information about the quantity, technical configuration, type, destination, location, and extent to which you use our communication-related services; and (ii) information contained on your telephone bill concerning the services you receive. That information, when matched to your name, address, and telephone number, is known as CPNI. Examples of CPNI include information typically available from telephone-related details on your monthly bill, technical information, type of service, current telephone charges, long distance and local service billing records, directory assistance charges, usage data, and calling patterns. CPNI does not include subscriber list information, aggregate information, or data not specific to a single customer.You may examine and correct, if necessary, the CPNI-related personally identifiable information regarding you that is collected and maintained by us in our regular business records. In most cases, this information consists solely of billing and account information. We will correct our records if you make a request showing that any such information we have collected about you is inaccurate. If you wish to examine these records, please contact us in writing at the address listed below. Please give us a reasonable period of time to locate and, if necessary, prepare the information for your review. You will only be permitted to examine records that contain personally identifiable information about your account and no other account.You have the right to restrict our use of your CPNI by sending a request in writing to: inContact, Inc., Assistant Corporate Secretary, 75 West Towne Ridge Parkway, Tower 1, Sandy, UT 84070. If you deny or restrict your approval for any one of our subsidiaries to use your CPNI, you will suffer no effect, now or in the future, on the services provided to you other than our ability to provide you with, or otherwise notify you of, the customized offerings and enhanced services described above.In the event NICE and/or a NICE subsidiary experiences a privacy breach and CPNI is disclosed to unauthorized persons, federal rules require that such breach be reported to law enforcement. Please be aware that we are not permitted by law to inform customers of the CPNI breach until at least seven (7) days after notification has been sent to law enforcement (which period may be extended if law enforcement shall advise us to withhold such information for a longer period of time).SOCIAL MEDIA FEATURES
The Website includes social media plugins, including links to Facebook, LinkedIn and X (Formally known as “Twitter”). These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the plugin to function properly. Social media features are governed by the privacy policy of the company providing it.LINKS TO THIRD PARTY SITES
This Website contains links to other sites that are not owned or controlled by NICE. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies only to information collected by this Website.DATA SECURITY
NICE implements data security systems and procedures to secure the information stored on NICE computer servers. Such systems and procedures reduce the risk of security breaches, but they do not provide absolute security. Therefore, NICE cannot guarantee that the Website is immune to unauthorized access to the information stored therein and to other information security risks.DATA RETENTION PRACTICES
Subject to your right to deletion as required by law, we will retain your information for as long as long as is reasonably necessary to engage with you in relation to the interaction for which we collected your information or as otherwise permitted by applicable law. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and to enforce our agreements.DATA PROTECTION LAS AND REGULATIONS DISCLOSURE
You may have the rights prescribed below in relation to personal data processed by us if you are a data subject in particular jurisdictions where data protection laws are in place. For example, the European Economic Area or your personal data is otherwise governed by the EU General Data Protection Regulation 2016/679 (“GDPR”) or UK Data Protection Act 2018 (“UK GDPR”).- The right to be informed about how your personal data is being used;
- The right of access to your personal data processed by us, which includes the right to obtain confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, access to the personal data and the purposes of the processing; categories of personal data concerned; recipients or categories of recipient to whom the personal data have been or will be disclosed; where possible, the envisaged period for which the personal data will be stored; the existence of the right to request rectification or erasure of personal data or restriction of processing of personal data or to object to such processing; the right to lodge a complaint with a supervisory authority; where the personal data are not collected from the data subject, any available information as to their source; the existence of automated decision-making, including profiling; the appropriate safeguards relating to the transfer of your personal data outside the EEA.
- The right to request the correction of inaccurate personal data we hold about you;
- Under some circumstances, the right to request that we delete your data;
- The right to restrict processing of your personal data;
- The right to object to processing activities, if the processing is based on our legitimate interest;
- The right to withdraw consent for processing at any time, if the processing is based on consent;
- The right to object to processing of personal data for direct marketing purposes at any time;
- In some circumstances, the right to request that we transfer or port elements of your data either to you or another service provider – if the processing is based on your consent, and is made by automated means.
- The right to file a complaint with your Supervisory Authority (in the EEA, as prescribed by GDPR).
VIDEO AND PHOTOGRAPHY
Please be aware that NICE will be taking photographs and video in public areas of any events you may register to through the Website (session rooms, exhibit halls, etc.). We may use such media in marketing materials, educational products and publications. Your image and the sound of your voice may be recorded. If you are identified during the recording, or identify yourself by name, that information may be included in our materials. Recordings may be edited, copied, exhibited, published or distributed.CHANGES TO THIS PRIVACY POLICY
From time to time, NICE may change the terms of this policy. Changes will take effect once they are posted online. If you do not agree with any of the amended terms, you must avoid any further use of the Website.INQUIRIES OR CONCERNS?
You may contact NICE's Data Protection Office and make the requests permitted pursuant to applicable law by:- sending an email to privacy@nice.com
- sending your request via https://info.nice.com/Consumer_Privacy.html