NICE Actimize Introduces AI-Powered X-Sight Entity Risk Solution
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Mar 21, 2022
The single profile and trust score provides a fully transparent view of entities and enables better risk management and frictionless customer experiences
NICE Inform Elite Helps San Diego Police Department Improve 911 Call Handling and Automate Evidence Requests
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Mar 15, 2022
The San Diego communications center is perfecting its 911 service, optimizing dispatch resources and eliminating evidence request overtime and backlogs with NICE Inform Elite
NICE Named 2022 Company of the Year in the North American Contact Center Industry by Frost & Sullivan
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Mar 10, 2022
NICE recognized for innovations that accelerate digital transformation and drive CX personalization
NICE CXone Gets Top Honors for Contact Center Platforms in Metrigy Research
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Mar 9, 2022
NICE’s end-to-end integrated contact center platform, CXone, delivers proven business success and is highly ranked by customers
NICE Launches NTR-X Compliance Recording and Capture for Zoom
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Mar 3, 2022
NICE Accelerates Self-Service Success with its CXone Spring 2022 Release
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Mar 3, 2022
Further expanding on the CXi platform, the new CXone capabilities proactively guide digital conversations that prevent self-service abandonment and expand support for bring-your-own chatbots to boost CSAT
NICE Actimize Receives 2022 “Best Technology Management Team North America” Award
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Mar 1, 2022
The award highlights the NICE Actimize technology management team’s leadership in digital innovation and its financial crime market sector expertise
NICE Recognized as a Top Provider for Conversational AI Applications and Chatbots by Metrigy
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Feb 24, 2022
Metrigy research acknowledges NICE conversational AI voice and chatbot technology as highly ranked among customers and delivers proven business success.
NICE Actimize Wins Six 2022 Global Banking and Finance Awards
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Feb 23, 2022
The awards highlight NICE Actimize’s leadership across all major geographical regions, including North America, Asia Pacific, and Europe
NICE Nexidia Analytics Bolsters Digital Transformation for Leading Universal Bank
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Feb 22, 2022
Capturing and analyzing 100% of customer calls, Siam Commercial Bank sees 27% increase in customer satisfaction scores and dramatic improvements in AHT and agent compliance