​​​​​​​​​​​​​​​​​​​​​​NICE inContact CXone Personal Connection

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Generate more revenue and​ fewer hangups

CXone Personal Connection is a patented proactive outbound dialer that generates more revenue and fewer hang-ups. It gives your Inside Sales team an easier way to attain quota by connecting with more prospects every day, and helps your Customer Service team reduce inbound calls through personalized, low cost, and proactive outbound notifications.

  • Achieve a higher connect rate & list penetration. 
  • Reach your customers proactively with the right information.​
  • Preserve customer experience by keeping agents connected.​ 
  • Complete more connections & increase quota attainment.
  • Eliminate the awkward pause with patented dialing technology.

CXone industry-leading outbound dialer software


 

Connect at the first hello

Set the right tone and connect wi​​​th more customers in less time.

  • No more awkward pause
  • Decreased hang-ups
  • Patented predictive dialing
  • Continuously updated dialing lists
 

 

Increase revenue

Get the most revenue out of your dialing lists and retain your best employees by helping them attain quota.

  • Review info with preview dialing
  • Handle destinations though serial record recovery
  • Create new campaigns with easy-to-follow wizards
  • Pull updated records with Proactive XS
 

 

Communicate proactively

Reach customers proactively through low cost channels, like SMS and agentless dialing, with personalized, timely communication.

  • Reduce the need for inbound calls
  • Prioritize most important work first
  • Adjust work order to meet internal goals
  • Create one experience for agents through My Agent eXperience - MAX
 

 

Comply with confidence

CXone ​offers the right capabilities and expert services to help you define your compliance needs and reach your goals.

  • Utilize partnership with Gryphon, a top compliance company
  • Stay up to date with changing compliance landscape
  • Disable predictive dialing to comply with TCPA
  • Manual dial option
 


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