Media coverage

The Acceleration of Voice AI: Where Customer Service Goes From Here

AITech Top Voice: Interview with Carmit DiAndrea, Director, AI Data Management at NiCE

Gartner’s Magic Quadrant for CCaaS Highlights Contact Centre Innovation

Gartner Releases Magic Quadrant for CCaaS 2025

NiCE Named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service for an 11th Consecutive Year

Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown

NiCE Acquires Cognigy to Advance AI-Driven CX

NiCE Closes Acquisition of Cognigy

NiCE Closes Nearly $1B Acquisition of Cognigy, Whose U.S. HQ Recently Relocated to North Texas

NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX

NiCE Completes $955 Million Cognigy Acquisition

This Week in CX: Award-Winning CX and AI Trends to Watch

AI Transforms CX, but Human Touch Still Matters

NiCE Expands Partnership with Salesforce for AI-Powered Customer Service Experience

Building trust in the AI-powered customer experience

The Best Contact Center Interaction Analytics: The 2025 CRM Industry Leader Awards

Study shows that AI already improves customer service for 72% of consumers

Transaction Monitoring in Fintech Market Hits New High | Major Giants Fiserv, Temenos, BAE Systems

NiCE enters into agreement to acquire Cognigy, a market leader in conversational and agentic AI

NiCE enters into agreement to acquire Cognigy, a market leader in conversational and agentic AI

NiCE enters into agreement to acquire Cognigy

NiCE to pay $955 million for Cognigy and its AI application

16 Vendors with New Tech Offerings: Vonage, AWS, Huntress, NICE

The End of Voice Trust: How AI Deepfakes Are Forcing Banks to Rethink Authentication

KYC in Practice: Balancing Regulation, Risk and Client Experience

AI drives customer satisfaction and puts Brazil at the top of global trust

AI Partnerships Put Nice On Track For Steady Growth

Big CX News from Microsoft, Salesforce, Cisco & NiCE

Salesforce, NICE Expand Partnership for AI-Powered Customer Service

Salesforce, NICE Expand Partnership for AI-Powered Customer Service