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Dubbed by the World Economic Forum as the 4th industrial revolution, Robotic Process Automation (RPA) and artificial intelligence (in its many forms) is set to shape global job markets, customer expectations and business profitability on a global scale.

If you search Google for Robots, you would be forgiven for thinking that Robot revolution will end the world. When I researched this recently, I discovered that if Robots don’t kill us, they are going to steal our jobs, steal our partners and lead to global war. But before you think your robot vacuum cleaner will turn nasty, let’s consider this decision in a historical context. A 70,000 year old historical context.

How NICE Robotic Process Automation solution adds a human personal touch to business processes automation

If you’ve read the news or spoken to any colleagues over the last decade, chances are you already know something about Robotic Process Automation. You could be living in a cave and still have heard of it, with all the attention it has gotten recently. RPA, Automation, Robotic Automation, Robots, Bots – all are common names for a powerful business paradigm shift that is happening right before our eyes.

An interesting thing happen when Microsoft used AI (Artificial Intelligence) to run their chat forum and letting their teen girl bot answer the forum. Apparently accuracy is critical and cannot be achieved with AI.

Our work is filled with dull, repetitive tasks, which we would be happy to do without. Instead, we’d much rather focus on more significant, high value activities. Today, organizations around the world are employing Robotic Process Automation software to take care of the routine, rules-based processes.

If you are involved in outsourcing or shared services of any kind, and have been for several years, you are familiar with the key trends in the space. These generally fall into three categories – operational, analytical and...